In this role you will:
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Required Qualifications:
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
- Ability to work a schedule that may include most Saturdays
- This position is not eligible for Visa sponsorship
Posting Location(s):
- 1045 Ralston Ave., Belmont, CA 94002
- 1145 Broadway, Burlingame, CA 94010
- 2099 Broadway St., Redwood City, CA 94063
- 1435 Burlingame Ave., Burlingame, CA 9401
- 112 De Anza Blvd., San Mateo, CA 94402
- 999 E. Hillsdale Blvd., Foster City, CA 94404
- 132 San Mateo Rd., Half Moon Bay, CA 94019
- 81 W. Hillsdale Blvd., San Mateo, CA 94403
- 3700 Florence St., Redwood City, CA 94063
- 632 Laurel St., San Carlos, CA 94070
- 100 E. 4th Ave., San Mateo CA 94401
- 2925 Woodside Rd., Woodside, CA 94062
- 1500 Woodside Rd., Redwood City, CA 94061
Pay Range:
- Belmont, California - Pay Range: $22.00 - $27.40hourly
- Burlingame, California - Pay Range:$22.00 - $27.40hourly
- Redwood City, California- Pay Range:$22.00 - $27.40hourly
- San Mateo, California - Pay Range:$22.00 - $27.40hourly
- Foster City, California -Pay Range:$22.00 - $27.40hourly
- Half Moon Bay, California - Pay Range:$22.00 - $27.40hourly
- San Carlos, California -Pay Range:$22.00 - $27.40hourly
- Woodside, California - Pay Range:$22.00 - $27.40hourly
for an overview of the following benefit plans and programs offered to employees.
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
*Positions may not be available at all branch locations outlined in the posting.
Pay Range
$22.00 - $27.40
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
22 Feb 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.