JPMorgan Vice President Portfolio Strategy 

United States, Delaware, Wilmington 

209618476

Job Responsibilities:

• Provide strategic thought to develop and prioritize the most critical initiatives to grow top of wallet behaviors and commerce to Chase
• Partner with analytics, marketing, product, design and finance teams to evaluate investments to our customer base and understand and articulate potential benefits
• Effectively collaborate with cross-functional teams to develop new customer engagement experiences
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., design, agile products)
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding of the segment across all levels of the organization

Required qualifications, capabilities, and skills:

• Focus on driving quantifiable business results, returns for shareholders, and value for customers
• Focus on the customer and the job our products and services need to perform to address the needs of segment
• Prior experience in customer experience, servicing, product management, or customer journey design roles
• Partner effectively and conscientiously by leading through strong collaboration
• Experienced in helping design research or data studies, reading beyond the data, understanding customer drivers and needs, experimentation and learning agendas
• Pushes boundaries of “what could be” to innovate and serve our customers’ needs
• MBA or equivalent experience in a financial services or consumer product organization

Preferred qualifications, capabilities, and skills:

• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Develops strong partnerships; recognized as a team player
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with data queries
• Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
• Customer-centered design experience with a focus on identifying needs and fulfillment of value propositions