SAP SAP NS2 Sr Support Engineer/CoE Security 

United States, Pennsylvania, Newtown Township 

20931035

GENERAL RESPONSIBILITES

• The Senior Support Engineer is responsible for delivering expert support services on-site and remotely for secure customers.
• Ability to perform root cause analysis for critical customer support issues as well as communicate complex recommendations to customer leadership.

REQUIRED EXPERIENCE

• 5+ years of experience in SAP application security and role administration, showcasing a deep understanding of SAP security architecture, concepts, and best practices across various modules.
• Expertise in SAP authorization objects, roles, profiles, transactions, and user administration.
• Good understanding of infrastructure concepts, operating systems, and general database knowledge.
• Excellent management skills with strong customer-facing experience.
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
• Ability to work independently and take ownership of assigned tasks.
• Presentation, communication, and conflict management skills.
• Handle sensitive escalated customer issues in team environments and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
• Perform in weekend support and 24x7 support activities as required.
• Demonstrate capability of processing P1 (Priority 1) incidents, requesting assistance as required.
• Create and maintain knowledge documents to support our customers and help colleagues to prevent similar issues or requests.
• Drive improvement of Knowledge quality in area of expertise, both internally & externally.
• Willingness to travel up to 30%.

PREFERRED EXPERIENCE

• Hands-on experience with SAP GRC (Governance, Risk and Compliance) solutions or IAG and IAS cloud solutions.
• Understanding of SAP Basis concepts including configuration, performance tuning, and troubleshooting.

EDUCATION AND ELIGIBILITY

• Ability to attain a Government clearance.
• Bachelor’s degree in Engineering, Management Information System, or Science (in Mathematics, Computer Science, Chemistry, Physics, etc.). or related equivalent work experience

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Philadelphia