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EY DET - Senior Manager ITSM GDSNFS02 
India, Uttar Pradesh 
209265766

21.08.2025

Key Responsibilities:

  • Lead the development and execution of the ITSM charter, ensuring alignment with organizational goals and objectives.
  • Drive projects related to Integrated Risk and Service Management (IRSM), including advisory consulting and deployment of ITSM solutions.
  • Collaborate with cross-functional teams to identify opportunities for service improvement and implement best practices in ITSM, Agile methodologies, and cloud/data center operations.
  • Manage and mentor a team of ITSM experts, providing guidance and support to enhance their skills and performance.
  • Stay informed about industry trends and emerging technologies in ITSM, cloud, and data center management to drive innovation and continuous improvement.
  • Engage with stakeholders to understand their needs and ensure that ITSM initiatives deliver value to the organization.
  • Provide strategic insights and recommendations to senior leadership regarding ITSM practices, cloud technologies, and project outcomes.

Qualifications:

  • Up to 18 years of experience in IT Service Management, with a focus on ITSM practices and project execution.
  • Proven experience in advisory consulting and deployment of ITSM solutions, particularly in Integrated Risk and Service Management (IRSM).
  • Strong understanding of cloud and data center technologies, and how ITSM processes function within these environments.
  • Strong understanding of Agile methodologies and experience in executing projects using Agile practices.
  • Strong leadership and team management skills, with the ability to inspire and motivate a team of experts.
  • Excellent communication and stakeholder engagement skills, with the ability to translate technical concepts into business value.
  • Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications in ITSM (e.g., ITIL, COBIT) and Agile methodologies (e.g., Scrum Master, Agile Coach) are highly desirable.

Preferred Skills:

  • Proficiency in ITSM tools and platforms, with a strong understanding of ITIL frameworks and best practices.
  • Knowledge of risk management practices and compliance standards related to IT service delivery.
  • Strong analytical and problem-solving skills, with the ability to work effectively in a team environment.