MSD 高级专员，反刍智能设备技术服务 

China, Beijing, Huairou District 

208721404

Key Responsibilities:

• Product Expertise : Develop a deep understanding of our livestock dairy technology solutions, to effectively assist customers.
• Customer Onboarding and Training : Visit customers on-site to guide them through the initial onboarding process, ensuring they are equipped to maximize the benefits of our products.
• Understand and evaluate farm routines and act as an advisor to recommend changes for optimization allowing for full implementation of our technology. Perform farm assessments in reproduction including assessments for calf and heifer management as well as for health and milk quality.
• Ongoing Product Knowledge Support : Respond to customer inquiries related to product functionality and usage through our CRM system.
• Customer Engagement : Build strong, long-lasting relationships with existing customers by understanding their individual needs and acting as their advocate within the company.
• Promote Commercial Activities : Identify opportunities for upselling, cross-selling, and upgrades to existing customers. Collaborate with the Sales team and Veterinary Technical Services team to drive commercial activities, including promoting additional products and services.
• Collect Customer Feedback : Actively gather and document customer feedback to measure satisfaction levels and identify and drive areas for improvement.
• Cross-functional Collaboration : Work closely with the above-market Customer Success team to receive product knowledge and upskilling, to stay up to date with our evolving technology solutions. Incorporate and promote online self-service into the local customer journey. Also, support commercial beta process in identifying potential customers for the process and delivering knowledge and support throughout the beta.
• Recommend additions /changes to training materials and localizations for improvements. Help ensure that training materials are up-to-date and tailored to local needs.
• Take part in local farm shows and/or multi-farm events and promotional activities as a keynote speaker advocating dairy production management and the use of technology.
• Supporting the Technology Solutions Technical Support team in implementing hardware, firmware and software updates and with minor repairs to equipment.

Qualifications/Competencies:

• Strong interpersonal and communication skills, both written and oral, with fluency in Mandarin and better proficiency in English.
• Technical aptitude and the ability to understand complex products and systems.
• Proactive, self-motivated, and able to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Sales and commercial approach oriented is a plus.
• Basic proficiency with CRM software and other operative tools is plus.

Experience/Education:

• 3-5 years of proven experience in a customer-facing role, preferably in customer success, customer training, account management, or similar positions.
• Enthusiasm for agriculture and technology, with a deep understanding of the dairy livestock industry including understanding of dairy reproduction, cow health, nutrition, and milk quality.
• Bachelor's degree in a related field or equivalent work experience.