Informatica Chief Design Officer - 

United States, California, Redwood City 

208584469

Chief Design Officer - Redwood City, California (Onsite- 3 days a week)

As the ChiefDesign Officer, you'll drive the overall user experience across the Informatica Portfolio.You will be responsible for the user experience design vision, strategy, and implementation of the Informatica suite of Data Management and GenAI products that are used by Enterprises across the globe.You will lead a global team of world class designers, researchers and architects with a successful track record of defining elegant product solutions. In the
Chief Design Officerrole, you must be able to work and adapt in a fluid, fast-paced environment.

You will report directly to the Chief Product Officer.

Your Role Responsibilities? Here's What You'll Do

• Strategic Vision & Leadership:
• Advocate for customer obsession by embedding it into every facet of design and business strategies, focusing on understanding and solving real customer problems.
• Develop and promote a comprehensive design vision shaped by design thinking principles, emphasizing empathy, ideation, prototyping, and testing.
• Foster a culture of innovation and customer-centered design thinking, leveraging insights to inform strategic decisions and promote total customer satisfaction.
• Customer-Centric Product & Digital Design:
• Lead the creation of intuitive and impactful design solutions rooted in design thinking methodologies, ensuring seamless, enjoyable, and efficient user experiences.
• Collaborate with multidisciplinary teams to deeply understand customer needs at all product lifecycle stages, from conception through post-launch.
• Develop and implement UX/UI strategies that prioritize holistic, end-to-end customer journeys and enhance usability, accessibility, and personalization.
• Experience making key contributions to innovative, successful products and strong understanding of AI technologies.
• Brand & Experience Management:
• Maintain a cohesive, customer-oriented brand identity across all interactions and platforms, ensuring it resonates with and exceeds customer expectations.
• Use customer feedback and insights to guide visual and verbal branding efforts, ensuring they build trust and loyalty.
• Oversee every aspect of the customer touchpoints to ensure they contribute to a cohesive and positive customer journey experience.
• Team Leadership & Development:
• Build, lead, and mentor a high-performing, multidisciplinary design team committed to innovation, utilizing design thinking to tackle complex customer challenges.
• Promote a customer obsession, creativity, and collaboration culture, where every team member feels empowered to contribute to customer-first solutions.
• Encourage cross-functional collaboration that leverages diverse insights and fosters continuous learning and improvement.
• Operational Design Management:
• Establish workflows and systems that enable rapid, customer-driven design innovations while meeting timelines and budget constraints.
• Prioritize resources towards initiatives that significantly enhance the customer journey, focusing on improvements that add value at every touchpoint.
• Continuously evaluate and adopt design tools and methodologies that align operations with customer needs and business goals.
• Stakeholder Collaboration:
• Act as the voice of the customer in leadership meetings, ensuring all strategies and initiatives align with customer-first and design thinking principles.
• Collaborate with other departments to consistently apply customer-focused design principles across all organizational activities.
• Drive strategic initiatives that enhance the end-to-end customer journey, emphasizing customer satisfaction and experience metrics.

What Does Success Look Like?​

• You'll be the design champion and deliver the creative vision to build next-generation products and services ​
• You'll lead the charge in driving the evolution of a world-class design system​
• Driving the UX to support Informatica's AI vision​
• You have experience with inspiring a design-first, customer-first culture

What We'd Like to See

• Experience leading global teams that created high-quality enterprise and consumer software​
• Background in Cloud platforms & applications (e.g., Azure, AWS)​
• Success driving the evolution of one or more sophisticated design systems
• Strong proficiency in design thinking methodologies, with proven ability to apply them to create innovative and customer-focused solutions.
• Deep passion for customer obsession, utilizing empathy and user insights to drive all design strategies.
• Expertise refining and enhancing the end-to-end customer journey to foster customer loyalty and retention.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Up to date with design trends, tools, and methodologies, focusing on customer innovation and experience.
• Customer-focused mindset: Unwavering commitment to integrating user needs and feedback throughout the design process.
• Visionary and empathetic, dedicated to transforming insights into enjoyable and meaningful customer experiences.
• Detail-oriented yet capable of managing strategic, big-picture initiatives.

Role Essentials

• 15+ years of UX experience, managing and building teams while delivering enterprise products and solutions.​
• Bachelor's or Master's in HCI, Industrial/Visual Design, Behavioral Science, or related discipline.​
• Experience successfully leading and directing a sizeable UX team​
• Experience with user-centered design principles, UX design best practices, trends, and emerging technologies

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

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