Amazon Support Engineer Managed Operations 

Germany, Berlin 

208458447

- Have strong technical breadth with depth in key areas. The ideal candidate will have experience working across multiple AWS services and understand the unique requirements of ADC environments. You understand the architectures, interactions, and dependencies of services in your scope and can serve as a point of contact for a subset of these services.- Think systematically. The ideal candidate will identify opportunities to improve efficiency and reliability across ADC operations. You will help define and implement standardized workflows that can scale across multiple regions and services.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
You are an autonomous contributor supporting operational workflows in ADC regions, meeting established SLA's while maintaining security requirements. You use your technical expertise to solve complex operational issues, working independently while knowing when to seek guidance or escalate. You understand ADC architectural differences and their operational implications, serving as a point of contact for services and workflows.You create and maintain documentation, runbooks, and processes while reviewing others' contributions. You identify operational deficiencies in ADC implementations and investigate systemic patterns to determine appropriate mitigations. Your strong diagnostic and troubleshooting skills are applied to resolve ADC-specific issues, leveraging your deep knowledge of AWS services and ADC requirements.Utility Computing (UC)Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 1+ years of systems administration experience (Linux/Windows).
- Experience working with scripting languages.
- Excellent communication skills and the ability to work well in a team.
- In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 1+ years experience with cloud computing technologies.
- 1+ years of networking experience.
- 1+ years of experience with support procedures and methodologies for production computing environments.
- Experience automating routine tasks.
- Experience with performance and log analysis.