Amazon Sr Technical Support Engineer Amazon Robotics 

United States, New Hampshire 

208167945

Key job responsibilities
Key job responsibilities
* Drive Collaboration with Support, Software, Hardware and System Engineering teams to resolve complex issues escalated from internal technical support groups.
* Apply broad understanding of technology and users to create procedures and tools to support both new and existing solutions.
* Develops command-line and SQL scripts for use by Support teams.
* Proactively detects and resolves issues through the use of monitoring systems and alerts.
* Drive Support requirements during development of new products and technology.
* Develop training documentation and provide mentoring to new Engineers.
* Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.
* Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
* Build up to be an escalation resource within our team

- Degree in Engineering, Computer Science or related technical field and 3-5+ years of experience delivering direct customer support
- Strong Technical communication and analytical skills
- Proven ability to lead complex technical discussions with key stakeholders of all levels
- Proven ability to prioritize and manage multiple high-priority tasks simultaneously
- Familiarity with AWS or other cloud technologies
- Knowledge and/or working experience with Linux (RHEL, Ubuntu)
- Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)
- Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures
- Ability to establish priorities, work independently, and proceed with objectives without supervision.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.