Cisco Technical Writer 

India, Karnataka, Bengaluru 

208009568

Who Will You Work With

Our plans include moving beyond the limitations of traditional user guides into content that focuses on user outcomes. And we’re looking for a content writer who can work with others to develop best practices, guidelines, and strategies for that content.

What You’ll Do

As a technical communicator at Cisco, you will:

· Use your superior writing skills and extraordinary attention to detail to conceptualize, plan, develop and write high-quality documentation.

· Drive innovation and experiment with new-age content formats, information architecture, and work-flow driven, minimalistic content.

· Identify opportunities to improve quality, usability, and productivity.

· Gain an in-depth understanding of customer asks through internal/external connects to drive innovative content development and delivery methods.

· Use data and research to create strategies for evaluating and improving existing content.

· Mentor our writers as they transition to outcome-based content.

· Advocate for the user and a content-first approach to design.

· Help define opportunities for alignment, content reuse, and improved content delivery processes.

· Act as a domain expert and point of contact for user interface writing.

· Write clear, consistent, and concise content and support our less experienced writers in honing those skills.

· Work with engineers and UX designers to write and improve the text in user interfaces.

What You Bring

· Curiosity about people and products, a desire to learn, and a growth mindset.

· Comfort working in a space where change is constant, and problems and solutions are not always well-defined.

· A passion for crafting data- and research-driven content strategies and best practices.

· Creative and critical thinking skills that can help to solve our customers’ problems and identify customer outcomes.

· Active listening skills and outstanding collaboration abilities.

· Expertise in the networking and/or security domains.

· An exceptional quality portfolio (or acceptable alternative) that demonstrates clear, concise, modular writing skills, attention to detail, and innovations in content design.

· An ability to explain the “what, how, and why” behind your samples, including what feature or functionality you documented, how they solved customer problems, and why you chose the content design.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)