EY ServiceNow Technical Consultant - Technology Consulting 

Australia, Victoria, Melbourne 

20699836

We bring together extraordinary people, like you, to build a better working world.

Responsibilities:

• Defining, designing, and implementing ServiceNow solutions and ensuring they are aligned with business requirements.
• Working closely with clients to build ServiceNow-based business solutions that address their needs.
• Configuring and enhancing ServiceNow platform using scripts and application capabilities.
• Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.
• Providing support and troubleshooting for the ServiceNow platform, with an emphasis on user satisfaction, accuracy, and effectiveness.
• Creating and maintaining system design and end user documentation for all applications in the ServiceNow platform.
• Conducting user training sessions and creating user guides.
• Participating in all technical aspects of the ServiceNow program and solution delivery.
• Perform system and integration testing, ensuring best practices are followed.
• Ensuring that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations

What we’re looking for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Minimum of 5 years of experience with ServiceNow platform, or minimum 3 years with ServiceNow platform and additional years with similar products
• Bachelor’s degree in computer science, Information Systems, or a related field.
• Proven experience with ServiceNow implementation, configuration, development, customization, and integration.
• Strong understanding of ServiceNow core platform capabilities and data model.
• Strong understanding of ITIL processes.
• ServiceNow System Administration certification or other ServiceNow certifications are preferred.
• Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels.
• Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure.
• Excellent communication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders.
• Experience with ServiceNow platform capabilities beyond core modules highly desirable
• Experience with ServiceNow Protected Platform desirable

What we can offer you

• Explore how a career at EY is yours to build at
• Discover how, when and where you can work at
• Learn about our commitment to DE&I at
• Understand how our benefits can support you at

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.