EY GMS-Staff-Directory Services 

India, Telangana, Hyderabad 

206767588

Global Managed Service – Identity and access Management – Staff

As a Azure AD Operations Support Specialist, you will be responsible for providing first-level support and maintenance of our Azure Active Directory environment. You will assist in managing user accounts, permissions, and access rights in accordance with company policies and regulatory requirements.

Key Requirements / Responsibilities:

• Provide first-level support for Azure Active Directory issues, including user account management, group management, and access control.
• Assist in the creation, modification, and deletion of user accounts and groups as per the requests and in compliance with the security policies.
• Monitor Azure AD health and performance, responding to alerts and notifications.
• Help in troubleshooting and resolving authentication and authorization issues.
• Support the implementation of Azure AD policies, Conditional Access policies, and Multi-Factor Authentication (MFA).
• Collaborate with the security team to ensure compliance with governance policies and audit requirements.
• Document operational procedures and issue resolution steps.
• Participate in the on-call rotation for after-hours support as needed.
• Stay current with Microsoft Azure updates and new features
• Monitor Azure AD services, ensuring uptime and availability, and proactively address any issues that arise
• Assist with the management of user identities, groups, and role-based access control (RBAC) within Azure AD.
• Respond to and resolve service tickets related to Azure AD, including user access issues, group membership changes, and application access problems.
• Participate in the onboarding and offboarding of employees, ensuring proper access is granted and revoked in a timely manner.
• Provide training and support to end-users on Azure AD-related services and features.
• Stay up-to-date with the latest Azure AD features and updates to provide recommendations for improvements.
• Maintain documentation for Azure AD processes and operational procedures.
  

Preferred Skills:

• Experience in IAM operations, with a strong emphasis on Azure AD and related Microsoft identity solutions.
• Demonstrated experience in operational support, incident management, and problem-solving within an IAM context.
• In-depth knowledge of cloud security, IAM protocols, and regulatory compliance requirements.
• Strong analytical, troubleshooting, and decision-making skills.
• Relevant certifications such as Microsoft Certified: Identity and Access Administrator Associate, ITIL, or similar
• Proficiency with scripting and automation tools (e.g., PowerShell, Azure CLI) to streamline operational tasks.

Education:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to travel as required
• Willingness to be on call support engineer and work occasional overtime as required
• Willingness to work in shifts as required

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