Philips Field Service Engineer 

Portugal, Lisbon 

205579602

Field Service Engineer

Your role

• The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.

• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled, and with prepared action plans from the customer care center.

• Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

• Solutions are provided by using remote/onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status. Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.

• Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.

• Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.

You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.

You are the right fit if you have:

• Degree in Biomedical or Electrotechnical engineering or technical degree/professional/technical school

• Preferably on hands experience at Medical Devices (CT Scanners / Monitoring / Magnetic Resonance or others)

• Customer first attitude, works collaboratively, autonomy, proactive and taking ownership.

• Ability to express sympathy, empathy and patience, clear and effective communication.

• Technical knowledge and engineering fundamentals (experience is a plus) Good computer, PC and internet skills.

• Language: Portuguese and fluent in English (Spanish is a plus)

• No obstacle for travel

• Learn more about .
• Discover .
• Learn more about .