SAP SAP BASIS Service Delivery Specialist 

Mexico, Nuevo León 

205059999

EXPECTATIONS AND TASKS

• SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Serve as an escalation point for technical issues related to the EOS customer landscape.
• SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
• Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
• Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
• Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
• Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution-oriented thinking.
• Excellent written and verbal communication skills in English.

WORK EXPERIENCE

• Bachelor's degree or higher in Computer Science, Engineering, or Information Management
• 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
• Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
• Advanced technical background in Linux-based server operating systems
• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

LOCATION

• Monterrey, Mexico

EXPECTED TRAVEL

• Expected travel requirement is 10%

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