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SAP SAP BASIS Service Delivery Specialist 
Mexico, Nuevo León 
205059999

12.09.2024

EXPECTATIONS AND TASKS

  • SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
  • Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
  • Serve as an escalation point for technical issues related to the EOS customer landscape.
  • SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
  • Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
  • Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
  • Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
  • Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
  • Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
  • Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
  • Collaborate with Product Development and support for roadmap, feature and bug fixes.
  • Proficient in analytical and solution-oriented thinking.
  • Excellent written and verbal communication skills in English.

WORK EXPERIENCE

  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management
  • 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  • Advanced technical background in Linux-based server operating systems
  • Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

LOCATION

  • Monterrey, Mexico

EXPECTED TRAVEL

  • Expected travel requirement is 10%