10+ years of solid experience in a customer-facing, technical support environment managing or leading a large and successful Mainframe Support Focused team.
Experience leading global and multicultural teams/organizations
Comfortable working on a matrix environment with customer success focus.
Proven people leadership skills
Proven ability to develop and maintain relationships with customers
Proven ability to create and maintain networks with key contacts inside and outside the organization.
Proven customer skills and ability to communicate with all levels of organizations
Excellent communication skills in English
Prior successful experience supporting mainframe solutions within a large organization, from executive management through to the technical staff
Project management and problem-solving skills
Ability to learn and effectively utilize Customer Support tools/resources
Inquisitiveness to learn new products and ideas
Must excel in a fast-paced, diverse environment