IBM Salesforce Enterprise Architect TS/SCI + Full Scope Polygraph 

United States, District of Columbia, Washington 

202156965

Architectural Design and Governance

• Solution Architecture: Design end-to-end Salesforce solutions that include Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, or other Salesforce products, ensuring scalability, security, and compliance with industry standards.
• Integration Strategy: Develop robust integration frameworks for connecting Salesforce with other enterprise systems (e.g., ERP, CRM, data warehouses) using APIs, middleware, and Salesforce integration tools like MuleSoft.
• Data Architecture: Define data models, governance frameworks, and migration strategies, ensuring data quality, consistency, and adherence to security policies.
• Compliance and Security: Embed security at the core of the architecture, addressing compliance requirements such as GDPR, HIPAA, CCPA, FedRAMP, or FISMA, and implementing Salesforce Shield, encryption, and secure access controls.
• Governance Model: Establish a governance structure to standardize processes, enforce development best practices, and ensure alignment with enterprise architecture principles.

Technical Leadership and Development Oversight

• Platform Optimization: Leverage Salesforce best practices to optimize performance, including declarative tools, Apex programming, Lightning Web Components (LWCs), and Flow Builder.
• Customization vs. Configuration: Evaluate and recommend the appropriate balance between Salesforce configuration and custom development to meet client-specific requirements efficiently.
• Technical Guidance: Provide hands-on technical leadership and mentorship to development teams, reviewing code, design documents, and deployment plans to maintain quality and alignment with architectural standards.
• Release Management: Define and oversee a robust release management strategy, leveraging tools like Salesforce DevOps Center, Git, and CI/CD pipelines to streamline development and deployment.

Security and Risk Management

• Secure Design Principles: Implement least privilege access, secure session management, and role-based access controls, ensuring alignment with enterprise security policies.
• Identity and Access Management (IAM): Design and implement secure authentication mechanisms, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and integration with identity providers (IdPs) like Okta or Azure AD.
• Audit and Monitoring: Set up and monitor Salesforce Shield, Event Monitoring, and logging frameworks to detect and mitigate security threats proactively.
• Incident Response: Collaborate with security teams to define incident response protocols specific to Salesforce, addressing breaches, vulnerabilities, or compliance violations swiftly.

Innovation and Continuous Improvement

• Emerging Technologies: Stay abreast of Salesforce innovations, AI capabilities (e.g., Einstein), and industry trends to recommend enhancements and new use cases.
• Performance Tuning: Continuously monitor and optimize Salesforce applications to ensure high availability, reliability, and responsiveness.
• Feedback Loop: Establish feedback mechanisms to capture lessons learned, user feedback, and evolving requirements, refining the architecture and implementation approach over time.

Key Deliverables and Metrics of Success

• Architectural Blueprints: Detailed documentation of the Salesforce solution, including process flows, data models, integration diagrams, and security frameworks.
• Compliance Assurance: Validation that the Salesforce implementation complies with all applicable regulatory and contractual security requirements.
• Operational Metrics: Achievement of performance benchmarks such as reduced downtime, faster deployment cycles, and improved user satisfaction scores.
• Business Outcomes: Measurable improvements in key business metrics, such as increased sales productivity, enhanced customer satisfaction, and streamlined operations.

Required Technical and Professional Expertise

• TS/SCI + Full Scope Polygraph clearance is required
• Extensive experience in Salesforce architecture and implementation, with expertise in Sales Cloud, Service Cloud, Experience Cloud, and integrations, with a deep understanding of enterprise architecture principles, secure system design, and compliance with regulations like GDPR, HIPAA, or FedRAMP.
• Proven track record of designing and delivering Salesforce solutions in enterprise environments, with experience in highly regulated or secure industries (e.g., finance, DoD, Fed Civ).
• Proficiency in Salesforce technologies, including Apex, Lightning Web Components, and declarative tools, is essential.
• Hands-on knowledge of integration frameworks, APIs, and middleware (e.g., MuleSoft) is critical.
• The candidate should demonstrate strong leadership, stakeholder communication, and problem-solving skills, along with experience managing secure, large-scale implementations.
• Expertise in security protocols, SSO, MFA, and monitoring tools like Salesforce Shield is crucial.

Preferred Technical and Professional Expertise

• A background in highly regulated industries and a commitment to innovation, scalability, and compliance
• Salesforce Certified Technical Architect (CTA) or equivalent certifications such as Salesforce Certified Application Architect, System Architect, or Platform Developer.
• Proficiency in Salesforce tools and technologies, as well as complementary platforms and programming languages like Java, JavaScript, and SQL.”
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field