JPMorgan Technology Support III Markets 

Australia, New South Wales, Sydney 

202080059

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Work on some of the most complex problems at the intersection of two dynamic industries: finance and technology.
• Partner closely with our Line of Business clients (LoBs) to understand their needs in order to shape the support roadmap.
• Interact with other high-performing teams to inspire innovation and champion change throughout the bank.
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

  Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience
• 3+ years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Possess demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Possess exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Proficient in scripting languages to be able to support the live platform

  Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Linux administration and host performance tuning, with Unix Shell Scripting
• Good Knowledge of Python, Bitbucket, git source repository and working with tools such as - Nagios, Grafana, Service Now, Datadog & splunk
• Experience of Production management L1 Support and Postgres database skills set
• Good to have triaging skills
• Familiar with Jira project management tooling and possess a working understanding of public cloud / AWS
• Understanding of ITIL, Incident/Change/Problem Management and Network Load Balancing