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Salesforce Performance Engineer Service Cloud India, Karnataka, Bengaluru 201775007
20.03.2025
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Software EngineeringJob Details
ob DetailsResponsibilities:As a Performance Engineer with the Service Cloud team you will be responsible for -* Work closely with management, product owners, developers and quality engineers to understand product requirements, business use cases and to design appropriateperformance/scalabilitysimulations to measure and analyze performance and obtain insights into scalability and solve potential bottlenecks.
* Participate in discussions and planning with other members of the engineering and product teams.
* Design and implement scalability, stability, stress, reliability, availability, and longevity simulations for telephony systems and voice channels using custom developed software.
* Encourage sound design principles that result in optimal code and non intrusive instrumentation.
* Champion the definition of appropriate SLIs/SLOs appropriate service monitoring.
* Mentor engineers in the organization.
* Influence architecture by offering solutions for performance and scale challenges.
Required Skills:* Candidates having minimum of 5 years of relevant technical experience.
* Proven experience as a Performance Engineer, with a focus on telephony systems and voice channels.
* Hands-on experience with tools like Wireshark, SIPp, Jitsi, or equivalent for VoIP/WebRTC testing.
* Strong understanding of IP Telephony and VoIP (e.g., SIP, RTP, WebRTC)
* Design and implement a highly configurable testing tool to evaluate the performance, scalability, and reliability of telephony solutions.
* Ability to debug complex UCaaS/CCaaS call flows (involves multiple network entities - Carrier, SBC, Voice Switch etc..) and understand system design with an eye for performance and scalability bottlenecks with an aim to optimize code.
* Ability to automate operations such as simulation execution, monitoring, analysis, and a deep desire to do it.
* Performance Engineering experiences with a distinguished track record on technically demanding projects.
* Ability to express your clear thinking in words and technical documents.
* Strong knowledge of database performance, such as SQL tuning and optimization.
* Working knowledge of load generation / measurement software and concepts (e.g. JMeter, or other custom load generation software) for HTTP, REST, RPC and similar cloud systems.
* Working knowledge of database tuning and administration (e.g. Oracle).
* Working knowledge of operating system design / tuning / tools (e.g. Linux,containers).
* Working knowledge of C, Java profiling tools like JFR, gprof, VTune, OProfile.
* Strong knowledge of C, Java, JavaScript, Python, Ruby or other programming languages.
* BS, MS in Computer Science or equivalent.
Desired Skills:* 3+ years working on multiple releases with short cycles (3-6 months).
* Familiar with APM software.
* Domain knowledge in cloud-based telephony solutions (CPaaS/CCaaS/UCaaS) .
* Familiar with database clustering/scaling technologies (e.g. RAC, Grid, OPS).
* Familiar with cloud native architectures.
* Participate in discussions and planning with other members of the engineering and product teams.
* Design and implement scalability, stability, stress, reliability, availability, and longevity simulations for telephony systems and voice channels using custom developed software.
* Encourage sound design principles that result in optimal code and non intrusive instrumentation.
* Champion the definition of appropriate SLIs/SLOs appropriate service monitoring.
* Mentor engineers in the organization.
* Influence architecture by offering solutions for performance and scale challenges.
Required Skills:* Candidates having minimum of 5 years of relevant technical experience.
* Proven experience as a Performance Engineer, with a focus on telephony systems and voice channels.
* Hands-on experience with tools like Wireshark, SIPp, Jitsi, or equivalent for VoIP/WebRTC testing.
* Strong understanding of IP Telephony and VoIP (e.g., SIP, RTP, WebRTC)
* Design and implement a highly configurable testing tool to evaluate the performance, scalability, and reliability of telephony solutions.
* Ability to debug complex UCaaS/CCaaS call flows (involves multiple network entities - Carrier, SBC, Voice Switch etc..) and understand system design with an eye for performance and scalability bottlenecks with an aim to optimize code.
* Ability to automate operations such as simulation execution, monitoring, analysis, and a deep desire to do it.
* Performance Engineering experiences with a distinguished track record on technically demanding projects.
* Ability to express your clear thinking in words and technical documents.
* Strong knowledge of database performance, such as SQL tuning and optimization.
* Working knowledge of load generation / measurement software and concepts (e.g. JMeter, or other custom load generation software) for HTTP, REST, RPC and similar cloud systems.
* Working knowledge of database tuning and administration (e.g. Oracle).
* Working knowledge of operating system design / tuning / tools (e.g. Linux,containers).
* Working knowledge of C, Java profiling tools like JFR, gprof, VTune, OProfile.
* Strong knowledge of C, Java, JavaScript, Python, Ruby or other programming languages.
* BS, MS in Computer Science or equivalent.
Desired Skills:* 3+ years working on multiple releases with short cycles (3-6 months).
* Familiar with APM software.
* Domain knowledge in cloud-based telephony solutions (CPaaS/CCaaS/UCaaS) .
* Familiar with database clustering/scaling technologies (e.g. RAC, Grid, OPS).
* Familiar with cloud native architectures.
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