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• Develops, test, supports and executes fraud attack treatment process in collaboration with Operations, Policy and Analytics.
• Supports business analysis and workflow requirements to increase efficiency and effectiveness
• Works to ensure operational processes are integrated and effective across the organization by representing the team on business projects.
• Works closely with partners across the utility to perform analysis on various business processes with a focus on operational efficiency and effectiveness.
• Work to define and articulate analysis requirements.
• Performs validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required.
• Participate with cross-functional teams to create and implement new/updated Analysis.
• Strong communication with stakeholders within supported business area(s).
• Influences decision making by providing fact based advice and counsel.
• Evaluates efficiency of existing information/reporting and suggests improvements.
• Acts as liaison between business users and technologists.
• Good understanding of both business requirements and technology with ability to explain business needs to technologist to guide projects to completion.
• Designs/analyzes moderately complex reports to satisfy management requirements.
• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization.Qualifications:
• 2+ years’ experience
• SAS & SQL skills required
• Knowledge of Citi Cards or Retail Fraud processes and terminology is preferred, but not required.
• Strong, creative problem solving skills (analyze and troubleshoot reports/data to ensure accuracy).
• Experience in Tableau and COGNOS reporting preferred but not required.
• Strong organization and planning skills.
• Strong interpersonal skills (interact with various levels within the organization).
• Experience in translating business needs into actions and results.
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Time Type:
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