Lead, coach, train, motivate, and drive the performance of the Customer journey operations business analytics team
Work with senior leaders and global employees across the organization to define, build, and manage the data and analytics strategy
Expand data capabilities to support business decisions and identify new opportunities
Design analytical solutions for a wide range of departmental needs
Translate research data and findings into actionable and strategic insights using strong storytelling, data visualization, and presentation skills.
Manage, mentor, and lead a team of skilled team leaders and analysts, including hiring, providing ongoing feedback, fostering teamwork and meeting team-related goals
Work closely with other teams and departments to support the development of data tools, processes, and products to improve our service
Be a hands on manager while also being a strategic leader and bringing value to the team.
Does this sound like you?
7+ years in data analysis including 3+ years of management experience - a must
Experience working in a global environment – a must
Experience working with complex BI/Analytics platforms and technology
Experience managing relationships with company executives and leading initiatives to support data driven business decisions
Bachelor's Degree in Computer Science, Mathematics, Statistics, or equivalent fields
Deep understanding of the Data Analytics landscape. Monitor industry trends and implement best-in-class analytical concepts and data models
Present and communicate business insights and data trends in meetings with senior leaders across the organization
Promote data driven business thinking and create self-service tools to support employees and managers across the organization
Collaborate with data, BI, and corporate finance teams to define the company’s data strategy and scalability
Well organized, energetic and hands on individual with a can-do approach
A problem solver, experienced working under pressure
Ability to cope with changing requirements and levels of uncertainty in a fast-paced environment
Excellent English level
Not a must but a great advantage
Experience in fintech and/or online payments
Proficient in programming languages such as SQL and Python