Forter Implementation Manager 

United States, New York, New York 

200952435

What you’ll be doing:

• Act as an expert on Forter’s technical integration technologies by clearly articulating concepts such as API operations, mobile SDKs, JavaScript, JSON, and other web and database technologies
• Lead integration projects for your portfolio of customers, using your technical & business skills to troubleshoot any issues
• Build and maintain bespoke integration project plans for customers within your portfolio, driving the plan to completion and evaluating success throughout
• Keep senior customer stakeholders & individual business users engaged and accountable to project completion by building strong relationships
• Contribute towards the continuous optimization of the integration process by consistently feeding back on potential improvement areas
• Attend and contribute to weekly team meetings, providing updates on your active integration projects as well as flagging any issues, risks or potential blockers

What you'll need:

• 5+ years of experience managing complex integration projects on behalf of Enterprise customers.
• Solid technical acumen & experience with API integrations, JavaScript, JSON, mobile SDK concepts, and other cloud, web and database technologies + desire to build on those skills
• Prior experience communicating complex technical concepts to both technical & non-technical stakeholders
• Excellent organizational skills and attention to detail with a consistent focus on delivering the highest quality of service for your customers
• A proven track record managing multiple projects at once and effectively prioritizing your time and the needs of your customers
• An owner’s mindset with the ability to demonstrate a proactive approach to the ownership and ultimately the delivery of your projects
• Previous experience in the payments or e-commerce space is a plus