What You’ll Do
- Define and work within an agile framework, facilitating and organizing Scrum ceremonies and guide and coach the teams on Scrum and Agile practices
- Partner with the Product Manager and Value Stream lead to craft the product roadmap and prioritize productbacklog features
- Guide business analysts who own authoring user stories that effectively communicate stakeholder requirements and that are easily consumed by software development teams
- Collaborate across workstreams and with Solution Architects to define and validate the technical approach, strategy and deliverables
- Drive delivery across multiple domains, e.g. define and validate the technical approach, strategy and deliverables with engineering leads; lead test automation teams in the execution of test plans and verification of sprint feature releases; facilitate UAT and business acceptance
- Establish a continuous improvement process to improve reliability, quality, and time-to-market of their suite of software solutions and services
- Set and manage to Service Level Objectives (SLOs) and availability targets based on business needs
- Partner with People Leaders to ensure teams are staffed with the right quantity and quality of skills needed to deliver and support the scope of work
- Manage platform support plans in support of related incidents, outages, and deployments as well as regular maintenance, availability, scalability and performance requirements, technical roadmaps, and platform strategies.
- Identify opportunities for automation, efficiency improvements, and define success metrics and track progress against them to ensure value delivery.
- Engage with cross-functional teams to gather, document, and prioritize requirements for multiple teams. Act as the primary liaison between stakeholders, technical teams, and end-users.
- Support Value Stream leader and the budgeting process by being accountable for vendor contracts
- Manage audits for applications and technologies which are under SOX, ISO 27001 etc.
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Performs other related duties as assigned.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
What You’ll Bring
- Ability to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs
- Demonstrated experience delivering, running, and scaling complex services and solutions
- Experience working in a large scaled Agile environment, particularly familiar with Scrum practices
- Strong organizational skills and the capability to interpret and handle a vast array of information
- Excellent communication skills and an ability to build trust with team members and stakeholders
- Security mindset ensuring the compliance of applications including completion of audits on time
- A real passion for building software solutions with state-of-the-art technology
- Knowledge of the end-to-end software and hardware renewal process, including tracking, monitoring, and managing software licenses and subscriptions for our product portfolio.
- Demonstrate cultural interest and sensitivity. Ability to functionally drive highly engaged teams globally.
Qualifications
- 8+ years of experience in technology industry with 5+ years of experience leading teams of 5 or more and managing over $1M in budget
- 5 years of experience in SaaS platforms like ServiceNow and / or other custom engineering applications.
- Working knowledge of at least 3 of the below mentioned applications and workflows in ServiceNow – CMDB, Asset Management, Integrated Risk Management, Security Operations , HR Service Delivery.
- Experience leading all Scrum ceremonies
- Preferred certifications in Agile areas of expertise such as Certified ScrumMaster, Certified Product Owner, and/or scaled Agile framework certifications
- Background in product ownership skills and hands-on experience converting product vision into an actionable engineering backlog
- Experience managing critical services and applications with geo-dispersed delivery teams
- Knowledge of audits and compliance like ISO, GDPR and SOX.
- Experience managing operational budgets and expenses, including platform licensing, vendor relations, SOW creation and management, and working with financial, legal, and purchasing teams.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.