JPMorgan Network WAN - Lead Site Reliability Engineer 

United States, Ohio, Columbus 

200424579

Job responsibilities

• Participate in the engineering design/review process for the JPMC Wide Area Network (WAN), defining the Non-Functional Requirement and work with the various teams to implement the solution with the clear documentation
• Improve aspects of network products related to reliability related nonfunctional requirements such as logging, monitoring, observability, performance, scalability, capacity, resiliency, etc.
• Participate in the engineering design/review of nonfunctional requirements for Quantum Key Distribution, SD-WAN and SASE architectures
• Participate in the engineering design to support network segmentation practices
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems, automate processes, reduce toil and modernize operations
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Perform research and discovery on industry tools and lead build versus buy
• Participate in on-call rotation as an escalation contact for production issues

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability Engineering concepts and 5+ years of applied experience
• Professional level engineering knowledge of IP routing protocols such as OSPF, BGP, ISIS
• Professional level engineering knowledge of IPv4/v6, MPLS, segment routing.
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with one or more application performance management technologies (AppDynamics, Dynatrace, Riverbed SteelCentral, Prometheus)
• Ability to initiate and implement ideas to solve business problems
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Experience triaging and diagnosing issues in complex distributed architectures leveraging infrastructure and application telemetry

• CCIE with service provider experience is preferred.