EY Risk Consulting - Tech ServiceNow Manager Multiple Locations 

United States, California, Los Angeles 

199913782

The risk landscape is continuously changing due to market volatility, geopolitical crises, widespread economic changes, regulatory reforms, and cyber threats. Organizations are increasingly seeking to establish, mature, and optimize risk and compliance activities to manage risk more efficiently and effectively, including providing greater visibility to risks – enabling decision-making. In addition, organizations are focused on realizing greater value out of their risk and compliance functions and driving efficiencies/cost savings. However, clients continue to struggle with utilizing available technology capabilities, including risk technology, to automate and enable their programs, or to achieve integrated risk management (IRM) – connecting processes and data required to manage risk and compliance. As a member of Risk Technology, you will help our clients assess, design/architect, and implement technology solutions to optimize their risk and compliance programs across risk disciplines (e.g., integrated risk management, enterprise risk management, IT risk management, cyber risk management, third party risk management, internal controls, compliance, internal audit). You will have the opportunity to serve as a Risk Technology consultant, bringing both functional and technical knowledge well-sought after by our clients – both addressing their needs as well as bringing insights to help them achieve their business objectives.

Skills and attributes for success

• Strong project management skills to effectively lead a project from start to finish, including directly interacting with client teams and leading and motivating our EY team members.
• Proactively engages with EY team members and clients in as part of service delivery or as part of business development activities.
• Foster an innovative and inclusive team-oriented work environment. You’ll play an active role in counselling and mentoring junior consultants within the firm.
• Develop and foster relationships with client personnel at appropriate levels, including leading interactions with clients on a regular basis (e.g., workshops, meetings, interviews, status meetings, presentations).
• Consistently deliver quality client services, execute engagement quality, and risk management processes, monitor progress, manage risk, and make certain that key stakeholders are kept informed about progress and expected outcomes.
• Drive high-quality work products on your team within expected timeframes and budget.
• Advise, challenge, and bring relevant insights to clients regarding:
  • ServiceNow IRM solutions, use cases, and functionality, including experience from working with other clients.
  • ServiceNow IRM industry practices and roadmaps – where the technology capabilities are headed and address our clients’ evolving needs and objectives.
  • How ServiceNow IRM and other risk technology capabilities fit into a client’s ecosystem (e.g., architecture, integrations).
  • Enabling risk and compliance processes utilizing risk technology capabilities (e.g., GRC, analytics, emerging tech).
  • Risk technology solution architecture, including how ServiceNow capabilities can support or connect with both upstream and downstream processes (as an example, procurement processes connecting to third party risk processes).
  • Delivery models, including adjusting to or enabling a client’s preferred development life cycle (e.g., agile).
  • Supporting risk technology capabilities post go-live, whether transitioning to the client or positioning EY to provide ongoing support as part of a co-source or managed services delivery model.
• Keep abreast of current business and industry trends related to both risk technology and our client’s business.
• Demonstrate both functional and technical capabilities, professional knowledge, and ability to assimilate new knowledge.
• Support business development activities, including responding to proposals, developing level of effort/pricing estimates, contributing to or directly writing statements of work/change orders, and building client relationships.
• Prepare and deliver client presentation regarding an array of topics ranging from recommending solutions, discussing potential approaches, or pitching new work – comfortable working with Microsoft PowerPoint.
• Leads and support client demonstrations of ServiceNow IRM and solutions – can coach the team and lead a demonstration on a solution enabled by technology (versus just demonstrating technology capabilities).
• Contributes to the development of innovative solutions and thought leadership, and support relevant internal initiatives and networking required to go-to-market and drive growth.

To qualify for the role, you must have

• A bachelor's degree in Computer Science, Information Systems, Business, Finance, Accounting, Engineering, or a related field and 5 years of experience implementing ServiceNow IRM, TPRM, or BCM solutions/use cases.
• Alternatively, must have a Master's degree in Computer Science, Information Systems, Business, Finance, Accounting, Engineering, or a related field and 4 years of work experience implementing ServiceNow IRM, TPRM, or BCM solutions/use cases.
• Certification from ServiceNow as a Certified System Administrator (CSA) and having completed the training and certification for GRC Fundamentals (or other relevant certifications such as GRC Implementation, Third Party Risk Management, Business Continuity Management, Flow Design, UI Builder, Performance Analytics).
• Experience leading a team to implement ServiceNow IRM functionality, including integrations with other systems using the Integration Hub or API functionality.
• Exposure and experience with Governance Risk and Compliance principles and processes, including foundational data models (entity structure), risk frameworks, regulatory/industry frameworks, control frameworks, controls assessments, policies and procedures, cyber security/information technology risk management processes, third party risk management processes, controls management processes, issues and exception management.
• Experience with the assessment, design, architecture, and implementation of risk and compliance programs supported by enabling risk technologies.
• Familiarity with Microsoft Office products (e.g., PowerPoint, Word, Excel, Vision), data analytics, and visualization tools.
• Awareness of recent ServiceNow releases (e.g., Utah, Vancouver, etc.) and functionality enhancements to the IRM solutions.
• Willingness to travel to meet client obligations (whether to EY or client locations).

Ideally, you’ll also have

• Prior experience as a consultant or client-serving professional
• Familiarity with Waterfall and Agile project delivery methodologies
• Familiarity with performing integrations via APIs (e.g., REST, SOAP, etc.) and Integration Tools.
• Familiarity with analytics and reporting tools (e.g., Spotfire, PowerBI, Tableau)
• An understanding of and implementation experience with a variety of GRC tools (e.g., ServiceNow IRM, Archer, OneTrust, AuditBoard)
• CISSP, CISA, CRISC or other relevant certification desired
• Big Four experience is a plus with IT risk, controls, risk management, compliance, or security experience

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.