RedisLabs Technical Account Manager 

Indonesia 

199749618

What you’ll do:

• Execute onboardings for new customers to minimize time to value.
• Relentlessly monitor and manage customer health, and identify and mitigate renewal risks.
• Deliver QBR’s with Stakeholders.
• During the renewal stage, assist the Sales team to ensure the process runs smoothly.
• Look for new expansion opportunities to help customers continue to grow their business using Redis.

What will you need to have?

• 3+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Customer Success or similar.

Soft Skills:

• Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to think strategically about customer needs.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell

Technical Skills:

• Experience with Linux
• Proven experience working with cloud technologies, databases, or distributed systems
• Proficiency in one or more programming languages (e.g., Python, Java, C++).

Other:

• Fluent in business English written and verbal.
• Prepared to travel to customer sites.

Extra great if you have:

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)
• Experience supporting a solution built for DevOps or Developers