Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Be a leading voice on the value that JPMChase is bringing to the merchant, implement existing pricing and revenue curves, work to ensure MS Deal profitability
- Lead the Deal Desk team, advising Sales on how best to approach merchants as well as being a key influencer on Merchant Service Deals coming through the Deal Desk
- Collaborate with Sales and CS&I to fully understand each merchants unique MIDS, Legacy Products, Legal Entities, and Implementation needs
- Manages discovery efforts and market research to uncover customer solutions and integrate those learnings into future MS deal processes
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
- 6+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead including discovery, ideation, strategic development, requirements definition, and value management
- Proven Management track record leading a team in a fast paces financial institution
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Previous experience in Merchant Services or Payments is a plus
- Previous experience with client facing roles or implementations also a plus