Uber Merchant Success Operations Manager 

United States, West Virginia 

199272569

About the Role

Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Merchant Success Operations Manager, you will be directly responsible for driving success for a handful of top-tier Enterprise brands on the platform. You will work cross-functionally with other teams (i.e. Support, Sales, Partner Management, Product, Legal, Eng) to lead high-impact initiatives that can scale these brands to drive revenue growth and operational excellence. You will also be responsible for strategic initiatives that scale across the US & Canada, allowing you to own first-of-its-kind projects to move us forward in the competitive GR space.

You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to learn continuously; you value ideas over hierarchy; customer obsession runs in your DNA.

What You'll Do

• Strategy. Build business plans to operate optimally to make our business efficient and the experience better for end users, being hyper-focused on the success of some of our most strategic US & Canada Enterprise brands.
• Data analysis. Design, execute, and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' success.
• Experimentation. Analyze and experiment to find growth opportunities for the GR business.
• Stakeholder management. Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Product, Finance, Partner Management, Support, Policy, Communications, and Legal while driving accountability to ensure deadlines are met.
• Handle the big picture and the tiny details. Stay organized and on top of deadlines to provide best-in-class service to our largest partners while keeping an eye on the big picture and finding new ways to add to existing partnerships.
• Drive initiatives. Drive and support key initiatives across our business teams to grow strategic and long-term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when needs arise.

Basic Qualifications

• 2+ years of professional experience in a related field (analytics, tech, operations)
• Bachelors Degree

Preferred Qualifications

• Grocery/CPG partnerships experience
• Previous client-facing experience
• Product experience
• Strong collaboration and stakeholder management skills
• Excel/Google Sheets, SQL
• Previous experience with managing complex data sets and tracking/hitting multiple OKRs
• Ability to thrive in a fast-paced and ambiguous environment
• Experience problem-solving and proposing unique solutions to complex issues
• Proven ability to balance multiple critical tasks and consistently deliver against hard deadlines

For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year.

For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.