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Capital One Operations Associate Commercial Insurance Monitoring 
United States, Virginia, Richmond 
199098693

25.03.2025
Operations Associate, Commercial Insurance Monitoring


Responsibilities include:

  • Comply with Commercial Banking Flood Insurance and Hazard Insurance Procedures; ensure appropriate insurance regulatory requirements are met.

  • Analyze collateral types and conduct appropriate flood due diligence review on eligible real estate collateral.

  • Work with the flood vendor to evaluate and resolve flood zone disputes when needed.

  • Obtain confirmation of contents collateral value; perform flood insurance replacement cost value analysis; secure adequate insurance coverage and complete appropriate flood insurance calculator and checklist in a timely manner.

  • Coordinate with third-party insurance consultants to secure proper insurance coverage.

  • Review insurance policies, loan documents and third-party evaluation reports (i.e. appraisal, environmental report, title insurance policy and survey etc.) to ensure collateral is appropriately vetted and reviewed.

  • Coordinate with insurance agents, borrowers and insurance consultants to secure proper insurance coverage.

  • Work closely with Underwriters, Commercial Closing Team and the Compliance organization to ensure the internal/external Flood Insurance and Hazard Insurance requirements are met.

  • Provide portfolio support including flood and nonflood workflow case peer review/quality control. Support the team metrics, reports, and ad-hoc projects.

  • Work independently in identifying, researching, solving, and responding to flood and nonflood review requests, inquiries, and problem situations in a timely manner.

  • Meet process control requirements; maintain formal process documents (e.g. procedures, job aids & guides); engage in process improvement efforts and cross-training.

  • Other duties as assigned.

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification

  • At least 1 year of experience in financial services, banking, or insurance

  • At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

  • Bachelor’s Degree or Military Experience

  • 2+ years of experience in commercial banking

  • 2+ years of experience working with mortgage loan documents and insurance insurance documents.

Richmond, VA: $64,700 - $73,900 for Ops AssociateThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.