Boston Scientific Business Support Manager GEM 

Turkey, Istanbul 

19888236

Key Responsibilities:

Operational Leadership:

• Oversee the Business Support team to ensure smooth day-to-day operations and high levels of service and customer satisfaction.
• Focus on business planning, resource & budget allocation, and effective people management practices.
• Collaborate with stakeholders within and across countries to manage ad-hoc requests, escalated customer issues, special projects, and new services as required.
• Facilitate communication within the team, coordinate projects, and act as an active change management ambassador.

Relationship Management:

• Develop and maintain first-class relationships within the organization and with customers.
• Foster close working partnership approach with stakeholders to enforce collaborative efforts.
• Serve as the ‘go-to person’ for the team and applicable division/cluster in case of escalations to maintain service standards.
• Implement strategies incl. align with business needs, and manage expectations to improve customer satisfaction.

Team Leadership:

• Create a high performing service culture for the Business Support Team.
• Coordinate and align with Business Support Leads across EMEA to identify key activities, responsibilities, and best practices for sharing.
• Manage team of Business Support Partners including recruiting, hiring, performance management, talent development, career progression.
• Ensure team members consistently follow proper control procedures and use appropriate systems to meet reporting requirements and regulations.
• Monitor team performance against service indicators on an ongoing basis to sustain high levels of service.

Efficiency Improvement:

• Identify areas for improvement and implement, execute, and maintain initiatives to sustain high service levels.
• Analyze support metrics and customer satisfaction to improve service offerings and business support.
• Actively support the team and stakeholders in changes as a change management ambassador.

Qualification & Competencies:

• Bachelor’s degree highly desirable.
• 5+ years’ in business experience in customer service, HR, marketing, or shared service environment.
• Fluency in English language.
• Proven people management skills of diverse and inclusive people leadership.
• Strong interpersonal and communication skills.
• Ability to influence internal and external stakeholders with the ability to sell ideas and drive change.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Experience objection handling skills and ability to train through role playing.
• Project management knowledge, including experience in project structuring, change management processes, stakeholder management and communication.
• Strong analytical and problem-solving skills
• Open to travel to other BSC sites
• Proficiency with MS Tools (PowerPoint, Excel, MS Word)

What we can offer:

• Working for a company dedicated to transforming lives through innovative medical solutions that improve the health of patients around the world
• Working in an international environment
• Hybrid working mode, possibility to work from home combined with office.
• Career Development
• Inspirational colleagues & culture
• Company benefits