JPMorgan User Experience Research Lead Vice President - Mobile 

United States, New Jersey, Jersey City 

198403699

For this position, the hiring team is specially interested in a researcher with expertise in quantitative skillset; or a researcher with a skill set focused on innovation in research methodologies. You will manage and execute discovery and evaluative research studies. You will employ a variety of research methodologies, such as usability testing, interviews, surveys, heuristic evaluation, ethnographic observations, participatory design, and card sorting.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Integrate quantitative thinking into studies in partnership with the quant arm of the research team
• Provide research leadership to Product and Design on value-add activities
• Present your findings with senior leadership to make recommendations on design
• Work in a fast-paced, iterative, and innovative environment
• Conduct high-level research to help determine which “ideas” should be pursued

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• You need to be able to deliver fast and to very high standard of quality.
• The candidate will have interest in and understanding of current trends in mobile, including industry trends, best practices, as well as omni channel experience.
• Have academic or professional experience in Human-Computer Interaction.
• Have experience working in qualitative or mixed methods user research for digital products
• Understand the strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Have excellent communication and presentation skills

Preferred qualifications, capabilities, and skills

• Preferred experience in a large financial services company or another regulated industry OR an agency role servicing such clients
• Master’s Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology, …), or equivalent practical experience
• Be familiar and comfortable with the Software Development Lifecycle (SDLC) concepts