EY TechOps - DE CloudOps Power BI Consultant Operations Senior 

India, Kerala, Kochi 

197418222

(Application Management) Consultant

You will work across various regions for our global clients, helping to design, develop, and maintain insightful and scalable data solutions.

You will collaborate closely with cross-functional teams to understand business needs, transform data into actionable insights, and continuously improve reporting solutions to meet dynamic business requirements.

You will work with a high-quality team to support global clients—ensuring data-driven decision-making through best-in-class analytics, automation, and innovation, all within an international and collaborative environment.

To qualify for the role, you must have:

• Bachelor’s degree in a related technology field (Computer Science, Engineering, Data Analytics, etc.) or equivalent work experience.
• 3–7 years of hands-on experience in Business Intelligence, with strong proficiency in Power BI and Databricks; experience working with global clients is preferred.
• Proven experience in building and supporting BI dashboards, data models, and reports, ensuring minimal disruption to business operations.
• Ability to analyze user-reported issues, identify root causes, and deliver effective solutions in a timely manner.
• Experience collaborating with stakeholders to understand reporting needs, gather requirements, and develop scalable data solutions.
• Strong grasp of ETL processes, data modeling, and data visualization best practices.
• Ability to interpret business needs and translate them into technical solutions that enhance efficiency and data-driven decision-making.
• Excellent cross-functional communication skills; experience working in offshore/onshore delivery models.
• Ability to troubleshoot and resolve data discrepancies, report errors, and performance issues related to BI tools.
• Self-starter with the ability to work independently in fast-paced, time-critical environments.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

Ideally, you’ll also have:

• Experience working with cloud-based data platforms such as Azure especially in data engineering and analytics contexts.
• Strong knowledge of data integration from various sources (e.g., CRM, ERP, POS systems, web analytics), with experience in building robust ETL/ELT pipelines.
• Proficiency in Databricks, including use of Delta Lake, SQL, and PySpark for data transformation and processing.
• Familiarity with integrating Power BI dashboards with diverse data sources, including cloud storage, data warehouses, and APIs.
• Experience working in or supporting clients in retail or consumer goods industries is a plus.
• Certifications such as Microsoft Certified: Data Analyst Associate, Databricks Certified Data Engineer Associate, or similar credentials are a strong advantage.

What you will do:

1. Provide day-to-day Application Management support for Business Intelligence and Data Analytics solutions, including handling service requests, incident resolution, enhancements, change management, and problem management.
2. Lead and coordinate root cause analysis for data/reporting issues, bugs, and performance bottlenecks, implementing corrective actions and improvements as needed.
3. Collaborate with business users and technical stakeholders to gather requirements, understand data needs, and provide advice on Power BI dashboards, data models, and Databricks pipelines.
4. Develop and maintain comprehensive documentation, including data flow diagrams, dashboard usage guides, and test cases/scripts for quality assurance.
5. Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

What we look for

• People with client orientation, experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading, multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY BI application maintenance, practices globally with leading businesses across a range of industries.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way that’s right for you.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.