Boston Scientific Analyst III Credit & Collections 

Costa Rica, Heredia 

197285984

You're Responsibilities include:

• Support all collection activities, providing advanced assistance to the Collections team and acting as a subject matter expert in collection processes.

• Identify root causes for collection issues, conduct comprehensive analysis of the end-to-end order-to-cash process, and resolve issues related to unpaid invoices and short payments with efficiency and accuracy.
• Analyze and resolve complex collection issues impacting cash collection processes, including send documentation, and communicate findings and resolutions to stakeholders through concise verbal and written summaries.
• Prioritize tasks independently, overcome challenges, and make strategic decisions to drive goals and assignments to completion, demonstrating problem-solving skills.
• Use advanced analytical techniques to collect and analyze large datasets, identifying root causes of collection issues. Contribute to initiatives to eliminate root causes and drive process improvements to enhance efficiency and effectiveness.
• Negotiate solutions assertively and professionally, adapting negotiation styles as required to achieve favorable outcomes. Maintain strong working relationships with internal and external stakeholders, demonstrating a deep understanding of complex customer organizations.
• Achieve comprehensive monthly reporting on controls and management reports on KPIs, including collection aging metrics, ensuring accuracy and timeliness.
• Assist AR Management with ensuring accurate and timely close activities, offering expert support and guidance as needed.
• Support AR Management on current and future projects and initiatives, including implementation, testing, and documentation of processes.
• Conduct analysis and audit requirements, preparing thorough documentation and conducting audits of SOX controls to ensure compliance and effectiveness.
• Offer expert recommendations to management for process improvements identified through comprehensive analysis and evaluation of processes performed during the month.
• Act as a liaison between AR and external/internal customers, partnering closely on issues with collectors and other stakeholders.
• Manage a dedicated 800 line and Salesforce mailbox, receiving and addressing requests from both internal and external customers.
• Use government portals for necessary tasks related to collections.
• Perform other related duties as assigned, demonstrating flexibility and adaptability to evolving priorities and responsibilities.
• Provide support for documenting controls and processes in assigned areas, particularly for changes, including DTPs. 16

What We’re Looking For:

• Bachelor’s degree in business, finance, accounting, or a related field.
• 3+ years of experience in collections, accounts receivable, or a related field, with a track record of progressively increasing responsibilities.
• English Level required: B2+: 80-89% proficiency.
• Strong analytical skills, with the ability to analyze complex data sets and identify root causes of collection issues.
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with internal and external stakeholders.
• Negotiation skills, with the ability to resolve collection issues professionally and assertively.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Able to keep customer matters strictly confidential.
• Strong work ethic and ability to simultaneously manage multiple tasks and deadlines.
• Ability to work independently and collaboratively in a fast-paced environment demonstrating initiative and self-motivation.
• In-depth knowledge of applicable accounts receivable/cash/general ledger systems and procedures, financial chart of accounts, and corporate procedures.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Knowledge of SAP, Getpaid, or other accounting systems preferred.
• Experience with Salesforce, Government portals systems is a plus.
• Familiarity with SOX compliance requirements is preferred.