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Job Description:
Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
• Work with the LOB to implement a process, risk, and control framework as a foundational component of an enhanced first line of defense risk management program
• Take an active part in and lead risk and compliance related projects and assessments
• Responsible for the oversight and execution of the NTCR Business Controls Program core functions for a LOB, including Issues Management, Complaints Management, Audits/ Exams Management, Operational Losses, Policy/Regulatory Assessments, Process Quality / Test Design Oversight and Control Partner Testing
• Manage, develop and oversee controls for a line of business
• Enhance, design, implement and provide ongoing oversight to the LOB Control environment
• Partner closely with senior management, compliance and other control partners to develop strategies, tools and reporting capabilities to strengthen current controls.
• Assist in the execution of internal control discipline and operational excellence within a LOB or ECF.
• Oversee LOB/ECF specific processes and tools to drive adherence to enterprise-wide Standards.
• Support the implementation of QA/QC processes within the LOB/ECF through ongoing monitoring and testing of controls.
• Identify issues and/or control improvements for remediation, whilst assisting in building out action plans and milestones.
Responsibilities:
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Skills:
• Requires understanding of the business unit's products, services and processes, strong analytical, communication and relationship management skills.
• Acts as an ambassador of the risk culture
• Understanding of Process Owner Portal, Single Process Inventory, Issues oversight and Process Quality
• Leadership experience and/or application of leadership capabilities working with Sr Leadership
• Experience working with the Risk framework and displays Risk acumen
Desired Skills:
• Experience in Process Management or ability to identify, create, or implement process requirements
• Proficiency in deductive reasoning
• Inquisitive mindset and efficient in problem resolution and/or Root Cause Analysis
• Ability to effectively challenge and provide strategic influence
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