Amazon Cloud support EngI Network INDIA - Others Non CS 

India, Telangana, Hyderabad 

194831351

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilities
* First and foremost this is a customer support role – in The Cloud.
* Career development: We promote advancement opportunities across the organization to help you meet your career goals.
* Training: We have training programs to help you develop the skills required to be successful in your role.
A day in the life
Every day will bring new and exciting challenges on the job while you:
* Learn and use ground breaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
* Interact with leading engineers around the world.
* Partner with AWS teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive communication during critical events.
* Drive projects that improve support-related processes and our customers’
About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance

- Bachelor’s degree OR equivalent experience in a technical position
- Minimum 2+ years of relevant technical experience required.
- Support for Networking services: Elastic Load Balancing, CloudWatch, Route 53, VPC.
- Proficiency in troubleshooting using tools like traceroute, mtr, ping, iperf, etc.
- Strong knowledge of network security, domain management, and OS maintenance/administration (Windows/Linux).