Honeywell Software Support Engineer 

United States 

194432437

· Technical customer support via web portal, phone, and email
· Diagnose complex software, hardware, and firmware problems or configuration issues
· Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
· Work with Engineering to seek out problems, drive solutions, and improvements back into products
· Document common solutions, procedures, tips, and tricks in Knowledge Base articles

· Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience
· Three years of technical software or application support.

· Proven successful track record in technical customer support
· Experience working with solutions involving software is highly preferred
· Experience with electricity, gas, water metering and/or electric utilities a plus
· Strong Windows networking experience
· Excellent problem-solving and analytical abilities
· Excellent written and oral communication
· Ability and interest to learn new software quickly
· Excellent team player; self-starter with the ability to work unsupervised
· Ability to plan and maintain schedules
· Accustomed to working in an environment driven by high standards for service and system delivery
· Excellent customer communications and customer service skills
· Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
· Broad technical depth in integration and operation of complex systems
· Experience in business process definition and design to meet overall business objectives
· Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
· Experience with Oracle databases or Microsoft SQL Server
· Highly adaptable in a dynamic work environment and changing environments
· Experience with Python, Powershell or similar languages to develop or customize script

Additional Information

• JOB ID: req476262
• Category: Engineering
• Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
• Exempt