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IBM Associate Customer Success Manager - Cloud 
India, Karnataka, Bengaluru 
194105701

09.09.2024

Your Role and Responsibilities
  • Support a set of accounts and help with product adoption, renewal and expansion
  • Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
  • Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
  • Discount Program (EDP), process related to GCP Marketplace spend etc.


Required Technical and Professional Expertise

  • Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
  • Knowledge of the SaaS industry and software products
  • Excellent communication and relationship-building skills
  • Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
  • Ability to prioritize and multitask in a fast-paced environment
  • 1-3 years of industry experience
  • At least a 3-year college degree in an associated field.


Preferred Technical and Professional Expertise

  • Customer Success experience and proactive engagement with Customers
  • Experience in Cloud Cost Optimization
  • Experience with CRM software and other customer success tools