IBM Associate Customer Success Manager - Cloud 

India, Karnataka, Bengaluru 

194105701

• Support a set of accounts and help with product adoption, renewal and expansion
• Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
• Support backend activities such as Business review report preparation, configurations and maintenance of Enterprise
• Discount Program (EDP), process related to GCP Marketplace spend etc.

Required Technical and Professional Expertise

• Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI
• Knowledge of the SaaS industry and software products
• Excellent communication and relationship-building skills
• Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
• Ability to prioritize and multitask in a fast-paced environment
• 1-3 years of industry experience
• At least a 3-year college degree in an associated field.

Preferred Technical and Professional Expertise

• Customer Success experience and proactive engagement with Customers
• Experience in Cloud Cost Optimization
• Experience with CRM software and other customer success tools