SAP Senior Solution Support Engineer - 

Hungary, Pécs 

194095496

What you'll do:

In this Senior role, you will be responsible for providing best-in-class support to our SAP SPM (Sales Performance Management) customers. You will assess and address issues faced by our customers, align their expectations, and collaborate closely with your team to ensure customers’ success. In your day-to-day, you will:

• Act as technical point of contact for all customers, consultants and partners requiring support on the usage of SAP SPM products and layered components.
• Provide assistance in complex customer issues through different communication channels, such as ticketing system, chat, remote session and e-mail.
• Send first response for all your incoming cases, confirming their business impact and priority, adhering to the corresponding SLAs (Service Level Agreements), and aligning the expectations about next steps and communication.
• Assess, research, and document your troubleshooting advances on all your assigned cases and service requests.
• Act as a lead for Product Support when participating in meetings with customer's technical personnel once required.
• Act as a key contributor in the creation of documentation for both internal and external use.
• Act as a mentor and do Knowledge Transfer for others.
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
• Provide on-duty support during weekend, on rotation-basis or when scheduled.

What you bring:

• Bachelor’s degree in computer science, CIS, MIS, STEM, or related field is an advantage.
• 7+ years of experience in a customer support environment, SaaS experience a plus.
• Experience with relational databases such as Oracle, SQL Server, etc.
• Experience with Linux and Windows operating systems.
• Excellent knowledge of technology components such as:
  • SQL and SQL stored procedures (PL/SQL, T-SQL)
  • Scripting programs e.g.: Phyton, Groovy
  • Web Application Servers e.g.: Tomcat, WebLogic
  • Java language including XML, Servlet, EJB APIs
• Excellent customer relationship, organizational, verbal, and written communication skills, problem solving and listening skills.
• Highly motivated, self-starter, highly collaborative and seeks to build bridges with other teams
• Fluency in English to a business standard

What we offer:

• An above average compensation package (e.g.: besides competitive salary we offer excellent cafeteria, life insurance, private health insurance)
• Continuous personal and professional growth
• Flex work (3 days per week from our Budapest office)
• Superior office and work environment (e.g.: free gym, free parking, bike fleet for rental, healthy canteen)
• Diverse and international team

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