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EY Virtual Account Manager-Supervising Associate 
India, Haryana, Gurugram 
193869482

31.07.2024

Your key responsibilities

  • Account Management & Acceleration Support:
  • Implement Global BD strategy, methodology and processes at Account level
  • Co-develop account strategy working with account leadership and drive global execution of account plan
  • Support the account team in driving service line planning activity and account integration
  • Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions
  • Prepare the global account meeting materials and facilitate account team meetings
  • Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
  • Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people
  • Develop and manage the account onboarding process and appropriate materials
  • Co-develop client experience program, drive execution to collate client feedbacks and follow-up action plan
  • Act as a project manager for Account specific initiatives/projects
  • Review of account financials to provide awareness to account leadership on drivers of account performance
  • Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues
  • Support special projects as needed that require financial data/analysis


Sales and Program Management:

  • Manage the annual global revenue planning process with the with service leaders on EY’s priority accounts
  • Own and manage the Client Relationship Management (CRM) process
  • Co-develop the account relationship strategy, including management of the global relationship map
  • Manage the account pipeline process and drive discipline across global team
  • Coordinate the pursuit process for opportunities, working closely with key partners
  • Execute win/loss debriefs
  • Identify EY thought leadership and insights to be shared with the client
  • Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)
  • Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market- place, alliance, and solution activity within sector or like accounts


Information and Knowledge Management

  • Be strategic to collaborate and partner with enabling functions of EY in supporting the account (where applicable):
  • Offshore Account Enablement team in India – pipeline management, financial analysis, sales cycle support, client research, Account plan management
  • EY Knowledge – Account Analysis, Quarterly earnings call summaries, travel packs on client’s business, competitive landscape
  • Finance – Any financial needs of the account
  • Brand, Marketing and Communications – Account specific events, targeted thought leadership
  • Administrative Support – Meeting scheduling and any other administrative tasks
  • Global Sector/Industry – Identify market trends and EY insights
  • Service lines and geographies - Create process flows required for the team to capture information across account
  • Build and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and use
  • Develop and maintain relationships with the account teams to understand best practices for team information and knowledge management


Marketing Management

  • Development and execution of account marketing plan to include
  • Distribution of thought leadership and/or event invites to relationships targets
  • Alumni relations
  • Support creation and distribution of team communications (i.e. team/client newsletter, WIN announcements)
  • Develop and maintain relationships with account teams to understand best practices for marketing activities


Communications and Administration

  • Serves as subject matter expert for all information related to the account
  • Leverage EY resources to support the account
  • In consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadership
  • Global Sector/Industry - Identify market trends and EY insights to take to account
  • Serve as the knowledge steward of the account and with the assistance of EY Knowledge, connect global team to EY tools and client business issues


Analytical/Decision Making Responsibilities:

  • May be required to make decisions on behalf of Partners to expedite results
  • Influences without direct authority, frequently providing coaching and input to a high level of firm leadership
  • Skills and attributes for success
  • Project Management – experience building and managing project plans
  • Presentation/Analysis – experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyze data for generating insights on trends within data set
  • Professional maturity to confidently interact with Account leaders. Demonstrate a level of assertiveness, and authority while communicating with the Senior Stakeholders and ability to articulate the viewpoints in a succinct manner
  • Communication – Demonstrate effective communication at all levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset to operate effectively across borders
  • Consultative – demonstrate ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes
  • Emotional Intelligence – demonstrate understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engage
  • Networking – demonstrate ability to create networks within a company and use it to navigate across an organization of getting information to answer questions that arise across account
  • Entrepreneur/Proactive behaviors – desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations


Good to have

  • People management – Effectively leading, mentoring and communicating with individual/team to achieve common goal


To qualify for the role, you must have

  • Postgraduate in business management – preferably an MBA
  • 7+ years working in a professional services firm delivering operational enablement service to teams in different geographies plus previous sales, marketing, business development experience would be preferable


Certification Requirements

  • Expected to remain current on relevant EY training and curriculum (e.g., Account Management Framework (AMF), Lead Badges, among others


Ideally, you’ll also have

  • Account Management and data reporting skills
  • Exposure to tools like Tableau, PowerBi etc.
  • Credible experience working in a fast-moving, client-driven environment


Must Haves

  • Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint)

Nice to Have

  • Experience using Procurement portals (i.e. SAP Fieldglass, Ariba, Coupa, and Beeline)
  • Microsoft BI
  • Exposure to AI-enabled platforms


What we look for

  • A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
  • A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships


What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.