Microsoft Product Manager II - CTJ Poly 

United States, Washington 

193826583

for our largest customers. You will work with a team of experts focused on incident management and operational efficiencyalso deliver on process improvement, incident management, and post-incident follow-up to drive excellence in an air-gapped cloud environment, making operations easier, safer, and cheaper.

As a Product Manager II in M365 Government Operations, you will play a key role in 24x7 incident management while also crafting, implementing, and executing processes to streamline operations and reduce friction. You will play a key role in positioning Microsoft to deliver industry-leading cloud-based services to our largest government customers through improved operational processes. This position requires a combination of customer-focused operational

Required Qualifications

• Bachelor's Degree AND 2+ years experience in product/service/project/program management or software development
  • OR equivalent experience.

• Security Clearance Requirements:Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• 
  Microsoft Cloud Background Check:This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred Qualifications:

• • 5+ years in cloud operations, SRE, and product/softwaredevelopment
  • Understanding of incident management in an IT system or cloud service
  • Experience in ITIL foundational processes or similar
  • Experience developing or supporting engineering tools and automation.
  • Experience leading and directing troubleshooting and debugging efforts with product development engineers
  • Experience in engineering, support, or related roles.
  • Experience with enterprise-level customers.
  • Knowledge of Microsoft 365 managed services, including Exchange Online, Microsoft TEAMS, SharePoint, OneDrive, Etc.
  • Proficient in troubleshooting andleveragingdebugging tools.
  • Excellent communication and collaboration skills, and ability to work effectively with customers, support teams, and engineering teams.
  • Demostrated problem-solving and analytical skills, and ability to handle complex and ambiguous situations.
  • Passionate about customer satisfaction and product quality.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• • Respond to andeffectivelycoordinate incidents across multiple organizations within Microsoft.
  • Participate in on-call rotation supporting 24x7 operations
  • Manage incident response andassistwith root cause analysis
  • Analyze data, review existing processes and tools,provideoperational insights into customer experience, service reliability and quality to Engineering and Product teams.
  • Provide guidance on best practices for cloud operations and drive for continuous improvement in operations processes and procedures.
  • Establish and report key performance metrics to measure the efficacy of the operational improvement techniques anddeterminethe effectiveness of the underlying processes.
  • Contribute to the development and support of new or existingtooling and predictive modelstoidentifyandtest potential improvements in product developmentandoperations.
  • Proactivelyidentifyand resolve people,processand technology issues to reduce incident mitigation time and to prevent incidents from happening.