GE HealthCare MILITARY DOD SKILLBRIDGE Service Program Manager 

United States, Texas, Houston 

193705820

New Orleans
Greenville/Spartanburg SC
Western NCYou will drive the overall client satisfaction based on consistent delivery of a total GE Healthcare solution. Responsible for providing the client with a single point of contact for all service operations, developing a strategy to ensure client retention and growth through close interaction with the commercial sales teams and furthering GEHC’s asset management objectives.
Job Description

• Provide direction to our resources to meet or exceed contractual obligations with a primary focus in Imaging Services.
• Work with the GEHC Businesses and account management team to ensure clear communication throughout the enterprise.
• Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization, and capital planning.
• Drive partnership through developing director and executive level review reports.
• Facilitate meetings that focus on GE’s recommendations and solutions to improve hospital operations.
• Function as the single point of contact for the hospital system to drive timely resolution of issues.
• Benchmark key metrics and direct the collection of data to demonstrate value.
• Ensure timely contract renewals and warranty conversions.
• Aid sales processes to drive growth.

Required Qualifications

• Bachelor’s degree and Project/Program Management or Service Leadership experience.
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
• Willingness to travel 20+%

Desired Characteristics

• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines, Profit & Loss centers, balance sheets, capital and operational planning).
• Experience working in the healthcare industry, including interaction with hospital administration (i.e. account management, relationship-building experience).
• Experience in client-facing role (e.g., consulting, project management, process improvement (Six Sigma/ LEAN)), while serving as advocate for client’s needs.
• Experience working in a highly-matrixed environment, effectively influencing and persuading others to achieve GEHC goals defined in the client growth strategy.
• Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC.
• Experience maintaining a flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, healthcare reform legislation).