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SAP Senior HANA Database Engineer 
Mexico, Nuevo León 
193568740

02.12.2024

THE ROLE:

  • You will be co-responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential.
  • Your role will SAP HANA Database – SME, driving critical topics related to Escalation Handling, Incident Management, Problem Management, Service Request, Build/Migration, Go-Live support, High Availability, Disaster Recovery, Backup & Restore.


EXPECTATIONS AND TASKS:

  • Avoid customer going to Red​, Structural work to avoid escalations, using RDH governance dashboard​.
  • Drive continuous improvement in the areas of Enterprise Cloud Services (ECS) architecture, ECS delivery and tools enhancement. ​
  • De-escalation of already escalated customer. (RED customer & Potential RED customer) ​
  • De-escalate the customer by addressing the specific concerns from customer and by creating “RED” to “Green” plan.​
  • Regional SWAT team will engage directly with the customer along with CDM, TSM or dCEM to de-escalate a customer situation​.

SKILLS AND COMPETENCIES:

  • Strong experience asHANA Databasein Global Operations along with continues improvement experience.
  • Exposure to the automation tools /scripting or processes
  • SAP installations and upgrade, planning, setup, and implementation.
  • Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
  • Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
  • Ready to learn other SAP administrations products like cloud connector, ASE, BTP, etc
  • Organized / Structured in day2day documentation.

EDUCATION AND QUALIFICATIONS:

  • 10+ years of related professional experience
  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
  • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
  • Professional Certification of SAP HANA DB
  • ITIL certification.


EXPECTED TRAVEL:

  • Expected travel requirement is 10%