Job responsibilities
- Manages the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritize active requests, provide status updates of key onboarding managing the end to end process
- Builds and develops strong partnerships, identify challenges and eliminate roadblocks with all internal partners
- Works with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
- Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
- Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and QC
- Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
- Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
- Identifies and executes process improvements, provide guidance and support on key process and technology initiatives to the business
- Works as a role model to peers and drive training and sharing of good practices
- Leads peers engaged on the same portfolio
Required qualifications, capabilities, and skills
- Strong written and oral communication skills with experience of conflict resolution
- Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
- Client focused whist maintaining a strong controls mind-set
- Proactive and flexible approach to personal workload and wider team targets
- Effective at managing time appropriately and organizing workload for maximum productivity
- The ability to analyze customer data and identify potential financial crime risks
- The ability to review and verify customer information accurately
- Sound knowledge of KYC/Compliance/AML standards
- Sound understanding of the Financial Industry
- Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)