Bank Of America ETF Operations Analyst 

United States, Florida, Jacksonville 

192702511

Job Description:

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

"This position will involve various tasks that are used to mitigate firm and client risk across multiple entities and platforms. Primary responsibility is the processing of Buy In notices & executions for trade resolution related to 161, 671, Broadcort, MLPRO and Stock Loan. There will be daily interaction via email and phone calls with contra brokers, trade support teams, trading desks, branch offices, Broadcort and MLPRO clients and other internal Operation areas. Daily processing tasks include mitigation of firm risk/exposure by ensuring proper Buy In notices are sent out to contra brokers via DTC SmartTracks application, sending and receiving manual notifications via email as well as sending manual Buy In notifications to internal clients/traders who are short on stock record. Associate will be responsible for learning and adhering to FINRA, SEC and other Regulatory Buy In rules. Associate will be required to multi task in a high volume, fast paced environment all while meeting regulatory deadlines.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures

• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service

• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions

• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Qualifications:

• 4+ years related brokerage operations experience

• Ability to escalate appropriately and obtain problem solving skills

• Solid oral & written communication skills

• Ability to independently manage small and medium sized projects

• Ability to multitask in a high volume/fast paced environment

• Ability to learn and understand different Buy In functions relating to 161, 671, Broadcort, MLPRO and Stock Loan

• Ability to learn and understand FINRA, SEC and other Regulatory Buy In Rules

• Able to work from 9am-6pm with OT potential

Desired Qualifications:

• College degree, line of study relevant to job role preferred

• Knowledge of trade lifecycle or stock market

• Strong motivation to succeed

• Understanding of Risk & Control issues

• Ability to create, modify and use macros"

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Account Management

• Analytical Thinking

• Coaching

• Written Communications

• Mentoring

• Research

• Result Orientation

1st shift (United States of America)