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JPMorgan Vice President Sapphire Airport Lounge Guest Experience & Partnerships United States, New York, New York 192226869
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The Sapphire Airport Lounge Guest Experience role will lead strategy and implementation of the end to end guest experience and partnerships for branded airport lounges.
As a Vice President Sapphire Airport Lounge Guest Experience & Partnerships within the Brand Credit Card Organization of Card Services, you will lead the strategy and implementation of the end-to-end guest experience and partnerships for branded airport lounges. You will collaborate with internal and external partners to define a holistic customer experience strategy across all pillars, including wellness, dining, and branded elements. Your role will be critical in promoting the business forward by building and delivering a guest experience that exceeds expectations.
Job responsibilities
- Lead the Sapphire Airport Lounge overall guest experience concept development and partnership strategy
- Partner with internal stakeholders and 3 rd parties to identify opportunities, drive implementation plans, oversee day to day guest experience metrics and performance, and serve as partner point of contact for all guest experience
- Manage testing and implementation for new guest experience initiatives
Required qualifications, capabilities, and skills
- 8+ years guest experience and partnership strategy experience required
- Bachelor’s degree required
Preferred qualifications, capabilities and skills
- Strong understanding of guest experience, partnerships and end to end project management
- Outstanding relationship management and ability to work within a highly matrixed structure
- Critical thinker, ability to influence and problem solve
- Excellent communication skills: can articulate clearly the “so what” from data and make recommendations
- Proactive, action-oriented and results-driven; can prioritize and manage multiple complex initiatives at the same time
- Effective in a fast-paced, deadline-oriented environment
- MBA preferred
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