Citi Group Trust Operations Manager - Documents Team Hybrid 

Jersey 

192111071

Responsibilities:

· Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams.

· Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs

· Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures

· Contribute to development of new techniques, models, and plans within area of expertise

· Facilitate alignment of the Operations Support infrastructure through focused technologies and processes

· Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures

· Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup.

Qualifications:

· A good track record of experience managing a team

· Experience in analyzing business requirements, developing test plans, and discrepancy resolution

· Ability to work unsupervised and adjust priorities quickly as circumstances dictate

· Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

· Proven organization and time management skills

· Demonstrated problem-solving and decision-making skills

· Consistently demonstrates clear and concise written and verbal communication skills

We offer:

· Exposure to a wide range of internal stakeholders as well as to senior management

· Excellent global career growth opportunities

· International and multicultural work environment

· Management supporting balanced and agile work (flexible working hours, home office)

· A chance to make a difference with various affinity networks and charity initiatives

· Attractive benefits package

Time Type:

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