Applied Materials MES Application Support Engineer III - E3 

United States, Illinois 

191654621

This job will require about 20% travel (mostly domestic with some international).

Key Responsibilities

• Act as first level support for software issues reported by end users
• Test new builds, patches, versions prior to releasing in customer’s environment
• Triage and troubleshoot issues across the CIM (e.g. MES, PROMIS, CMMS, process control systems, message bus)
• Work with product engineering’s QA team on continuous improvement activities
• Assist project manager by tracking issues, patches, and resolution
• Coordinate customer’s internal teams to deploy and optimize CIM solutions to achieve factory KPIs
• Coordinate with systems administration and IT teams on developing and deploying CIM solutions.
• Present technical information to customers including technical contributors and managers.
• Create and implement software training and/or demonstrations
• Project management tasks
• Perform software installations
• Knowledge basecontribution/management
• Respond to customer requests for proposal (RFP)
• Develop and deliver statements of work (SOW)
• Improve operations through continuous improvement standards such as: 8D, Six Sigma, Kaizen, 5-Whys.
• Provide telephone coverage for escalated emergency customer issues. Provide off-hours customer support via cellular telephone as scheduled.

Key Skills and Experience

• Experience working in semiconductor manufacturing as process engineer, software or IT engineer, or manufacturing engineer
• Experience with factory automation applications with specific knowledge in MES, equipment automation, and application integration
• Familiar with SEMI standards
• Experience working with other factory automation systems such as recipe management, process control, planning, scheduling, dispatching
• Project management skills with ability to work on multiple projects concurrently.
• Working knowledge of databases and use of SQL.
• Working proficiency using programming and scripting languages such as R, Python, C#, Java, C++

Other Functional Knowledge

• Software expertise – familiarity working with enterprise automation software running on Windows/Linux platforms with Oracle database

• Working knowledge with data analysis applications such as Tableau, Microsoft SSRS, JMP

Other Qualifications

• Education and Experience: BS or MS degree in engineering or IT/IS related field
• 4 - 7 Years of experience in fab operations
• Preferred to have knowledge of Applied Materials applications and platforms such as FACTORYworks, FAB300, PROMIS, E3, APF, CLASS MCS 5

Bachelor's Degree

4 - 7 Years

Full time

Assignee / Regular

$104,000.00 - $143,000.00