The Issuer Services Department is part of the wider Services Group. The Department contains a diverse section of units which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.
Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers.
Key Responsibilities:
- Perform daily processing functions by assuming the responsibility of receiving and sorting incoming payments with attention to credibility
- Ensure all issuers remain informed on their outstanding debts and deadlines
- Monitoring / resolving client queries via group email address
- Engaging with Transaction Management and Cash Reconciliations as required
- Assist management in meeting Department goals where necessary,
- Respond to requests in a timely manner
- Effectively communicate with team members, management, business partners and clients
- Develop and document procedures and processes
- Analyze reoccurring issues and assist in developing process improvements
- Develop and maintain spreadsheets and databases
- Process payment and accounting entries
- The ability to work within tight deadlines
- Compile metrics for weekly & monthly reporting to seniors
To assist senior supervisor with:
- Process development, increasing team efficiency and risk reduction
- Escalation of all issues / potential issues to Senior Supervisor
- Creation & maintenance of general procedures & controls
Skills:
- Strong work organisation / prioritisation skills
- Proactive problem-solving experience
- Exceptional Communication skills
- Ability to quickly understand and critically assess complex processes
- High degree of accuracy and attention to detail
- Logical Thinking
- Ability to self-start and to learn rapidly
- Ability to multitask
- Open and approachable manner
- Results-driven and patient
Competencies
- Adaptability
- Negotiation
- Organisational skills
- Communication Skills
- Relationship Building
- Teamwork
- Innovative and Proactive
Qualifications:
- Relevant experience preferred
- Proven ability to perform various concurrent activities/projects in a high-risk environment
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s Degree/University degree or equivalent experience in Business, Accounting or Finance
Skills:
- Strong work organisation / prioritisation skills
- Proactive problem-solving experience
- Exceptional Communication skills
- Ability to quickly understand and critically assess complex processes
- High degree of accuracy and attention to detail
- Logical Thinking
- Ability to self-start and to learn rapidly
- Ability to multitask
- Open and approachable manner
- Results-driven and patient
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Operations - Transaction ServicesSecurities and Derivatives Processing
Time Type:
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