JPMorgan Loan Servicing Analyst - Complex 

United States, Illinois, Chicago 

191574963

As a Loan Servicing Analyst in the WLS Flow Products – Loan Servicing Team, you will spearhead escalated requests, research complex asks for high-impact clients, and lead training and project initiatives. You will work closely with team members, managers, and market partners to ensure efficient loan servicing operations.

Job Responsibilities:

• Process line of credit and loan-related transactions on multiple loan systems.
• Focus on high-volume activities requiring interaction with multiple internal partners.
• Interact with team members, managers, market partners, audit, legal, and risk teams.
• Serve as the primary trainer for new and existing staff.
• Edit and update procedures with feedback from global managers.
• Recommend process improvements for efficiency and cost savings.
• Serve as a Subject Matter Expert on multiple loan servicing functions.
• Create and execute UAT testing scripts across applications.
• Handle medium to complex research and escalation requests.

Required Qualifications, Capabilities, and Skills:

• Existing Grade 450 - Loan Servicing Specialist IV within any WLS Flow team.
• High productivity and quality performance metric; top 30% of the current team.
• Proficient in Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Exceptional customer service skills.
• Ability to multi-task and prioritize workloads effectively.
• Strong organizational and time management skills.
• Ability to work in multiple team environments.
• Attention to detail and accuracy.
• Ability to maintain high performance in stressful situations.

Preferred Qualifications, Capabilities, and Skills:

• Experience with loan systems (ACBS, Loan IQ) and support systems (MITS, ANG, PRPC, SHREK).
• Ability to adapt to internal tracking and monitoring systems.
• Innovative thinking for process improvements.