NICE Senior Professional Services Engineer 

Philippines, Manila 

191171002

How will you make an impact?

• Drive the strategic direction of our client accounts.
• Identify and develop opportunities for growth within your accounts.
• Mentor more junior Customer Success Managers to help with their continued development
• Delivering successful technical architecture (end-to-end) to meet our client’s business objectives.
• Become a trusted technical advisor to Client’s team building strong relationships.
• Maintain a deep understanding of theProactive AI Agentsproduct and help customers adopt the most relevant features and functionality.
• Understanding the client’s business, understand their key business drivers, and determine howProactive AI Agentscan most effectively deliver the dramatic business improvements.
• Working in close partnership withProactive AI Agentssales leads and the configuration team.
• Accountable for the end to end process from opportunity, validation and planning to delivery.
• Managing relationships with all internal and external stakeholders.
• Provide technical, customer experience, security and delivery expertise and guidance.
• Working in a methodical and process-oriented way.
• Working with theProactive AI Agentsreporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrateProactive AI Agents'value.
• Confidently and clearly communicating theProactive AI Agentsvalue to clients.
• Strong partnerships through excellent client relationship management.
• Experienced in Agile or another methodology to illustrate end to end process.
• Ability to articulate technical information clearly to senior stakeholders.
• A curious and questioning approach. Asking why and looking for continuous improvement.
• Accountability and ownership.
• A commercially aware approach.

Have you got what it takes?

• Proven service or project delivery experience in an IT or SaaS environment.
• Extremely strong commercial awareness, including the creation of business cases.
• Experience managing large and complex projects end to end.
• Strong technical experience, including data analysis (you’ll be very used to using Excel to manipulate large data sets and prove your case).
• Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
• Detailed knowledge of large corporations operating practices and mechanisms that will enable you to tailor stakeholder management and influence outcomes.
• Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
• Able to operate highly effectively under intense time and business pressure.
• Experience leading or guiding small teams.
• Multilingual would be a benefit.