Wells Fargo Business Relationship support Specialist 

Germany, Hesse, Frankfurt 

19096593

In this role, you will:

• Be accountable for a complex portfolio of customers.

• Share leadership role with managers to oversee a portfolio of accounts.

• Identify opportunity for process improvements within the portfolio.

• Review and analyze the decision process for customer accounts. and evaluate the profitability and risk of designated portfolio.

• Verify compliance and report identified issues for resolution.

• Make decisions on complex customer issues.

• Partner with managers to resolve issues and provides status updates on implementations.

• Develop expertise in the policies, procedures, and compliance requirements.

• Handle complex customer issues which include escalation and resolution.

• Lead team and serve as a subject matter expert for the department.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

• Interact with internal customers.

• Receive direction from leaders.

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Italian or Spanish speaking is preferable

Job Expectations:

• Wells Fargo operates a Hybrid working model combining office and home working. The requirement is a minimum of 3 days in the office.

Italian or Spanish speaking preference

10 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.