Amazon Cloud Support Engineer - Databases 

Cambodia, Phnom Penh 

190747873

As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilities
• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• AWS Support Engineering has 24/7/365 operation model and work schedule will be required to include nights, weekends and holidays.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Seoul, KOR

• In depth experience administering one or more of following: MySQL, PostgreSQL, SQL Server, Oracle
• Database performance tuning, troubleshooting, and optimization
• Advanced experience setting up and monitoring / alarming for production Database environments
• Advanced experience with Operating System administration (Linux or Windows)
• Fundamental networking skills
• Understanding of the concepts of Virtualization and Cloud Computing
• Impeccable communication skills to successfully engage with customers
• Troubleshooting skills at many levels of complexity
• Self-starter who is excited about technology
• English is not mandatory but written and verbal proficiency are highly desirable

• Knowledge/experience in Database troubleshooting and performance tuning.
• Knowledge and experience maintaining large networks (Routers, Switches, Firewalls)
• Experience working with large Cloud platforms or Virtualisation platforms(AWS, Azure, VMware)
• Experience working in Large Enterprise, Public Sector, or with vendor managing, and/or maintaining large scale Enterprise systems.
• Exposure to security concepts / best practices
• Scripting / Programming experience in database related fields